Today, mobile network operators in many parts of the world support critical communications users with commercial mobile broadband service. Though these end users have unusual requirements calling for high network reliability and priority access in times of trouble, few networks offer service support designed to meet the needs of critical communications users. As described in our earlier note on the opportunities for mobile network operators, new network features added since 3GPP Release 11 set the stage for just those types of high-performance beyond-consumer-grade service offerings. Of course, service offers are more than just technology options. Critical Communications World 2018 offers a valuable opportunity for mobile network operators to gain a better understanding of the unique needs of this challenging customer base.